Build a Customized Team Bot - Case Study

In this session, you’ll learn how we created KayBee, the dedicated chatbot for the Knowledge Base (KB) team, and how she’s revolutionizing the way we work. Learn how we identified the need for a team-specific chatbot, the steps we took to build her, and the ongoing challenges and improvements we’re working on.

In this session, you’ll learn:

• Why we built KayBee and how we structured her settings to solve team pain points.

• How we trained her to handle various tasks (checking articles, brainstorming ideas, understanding style guidelines, and more).

• How we formatted the settings so that KayBee could understand them clearly and avoid confusion.

• Challenges we've faced in building and maintaining a chatbot that understands nuanced instructions.

• The impact KayBee has had on the team.

Prerequisite knowledge recommended:

Attend Daniel’s  Build a Customized Chat Bot session.